FAQ's about Kinesiology
Product Terms + Conditions
Terms and Conditions
We have detailed our Terms & Conditions as much as possible for you to have a seamless shopping experience with Kinesi Living. Shopping with us means you agree with our Terms & Conditions on warranty, refunds, returns, payments and shipping and delivery. Should Kinesi Living add or change any terms and conditions, these will be communicated on our website or in written form to our customers should they affect a current order.
Our products are available to purchase via our website or via our social media platforms.
Although we work hard to display all our products in the most accurate way possible on our website, we cannot guarantee any variance to the looks / colours of our products based on the electronic device you are using to view our products on. All our product descriptions and prices are subject to change at any time without notice, at our sole discretion. We are cautious in trying to avoid errors in product information and pricing – we reserve the right to correct them. We also reserve the right to discontinue any product at any time based on demand, supply or any other reason that Kinesi Living deems reasonable. Please note the information contained on this website is intended to apply in Australia only and all our prices are in Australian Dollars.
All intellectual property in any material on the Kinesi Living website is the property of Kinesi Living. The website may contain links to other websites and Kinesi Living is not responsible for maintaining the information displayed in the links and will not be held responsible for the content or privacy practices associated with these linked websites.
Returns and Refunds
We understand that sometimes things out of our control happen. We provide a 14 day refund/exchange policy for any faulty goods. In case of a return, goods must be returned in original packaging, unmarked and in unused condition. If the goods are not returned in their original condition, a 20% re-packaging fee will apply. We will inspect all items returned to make sure they are in their original condition. If so, Kinesi Living will process your refund within 7 working days using your original payment method.
Any damage or faults on products must be advised within 48 hours of receipt of goods.
Shipping & Delivery
At Kinesi Living our customers come first so we try to provide the best delivery options possible to suit your needs. We use a combination of Aus Post and third-party deliveries. The third party couriers are based on ground floor/front door basis and will take place during normal business hours Monday to Friday 9am-5pm. Courier services are contracted to show delivery of proof unless given the authority to leave upon placing your order.
We always strive to support and provide the most accurate delivery information to our customers but please be advised that we use external freight delivery providers over which we do not have control. Regular couriers do NOT call in advance or make appointments so it is the customer’s sole responsibility to track the delivery progress of their order with the courier once items are dispatched, organise collection around the Estimate Date of Arrival. Any delivery delay due to the couriers’ delivery schedule is not the responsibility of Kinesi Living.
We deliver Australia wide provided the items on order are in stock, below are the lead times to metropolitan areas for Non-Bulky Items. Please allow an additional 2 days if you are in remote areas.
Victoria - 3 to 5 days
New South Wales - 3 to 5 days
South Australia - 2 to 4 days
ACT - 3 to 5 days
Queensland - 4 to 6 days
Western Australia - 4 to 8 days
Tasmania - 4 to 8 days
Northern Territory - 5 to 12 days
Please be aware that the size of your order and location may also impact the delivery times. We take our delivery service seriously, but we will not take responsibility for delayed deliveries caused by third party courier companies.
Kinesi Living reserves the right to revise freight costs that’s if there was to be an increase in freight costs by our courier companies.
Please note that unfortunately some courier companies charge if they fail to deliver a parcel and need to re-deliver. At Kinesi Living we have no choice but to pass on the re-delivery fee to our customers as we have no control over failed deliveries. If a re-delivery fee incurs, our team will be in touch to arrange the settlement of the fee. Thank you for your understanding.
Payment Methods & Secure Online Payment
As millions of other e-business providers, Kinesi Living use the SSL protocol to protect their customers and ensure that every single online transaction remains safe and confidential. If you have any concerns purchasing your goods online, please contact us. Payment methods available at Kinesi Living online via MasterCard & Visa Cards, PayPal, Afterpay, Zip Pay and Direct Debit.
Direct Debit: when you select this payment method, you will be requested to order a Direct Debit to Kinesi Living's bank account. You will find our bank account details on the invoice you will receive from us. Please note that Direct Debit payments need to be confirmed and the funds need to have reached our bank account before we can ship your order out.
If you could not find the information you were looking for, please check out our Frequently Asked Questions page for additional information or contact us at email@example.com